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German IT Product Support Specialist

Fujitsu Portugal

Name: Fujitsu Portugal


English, German
16-07-2018
Permanent
Code: DE_PSS
Lisboa - Grande Lisboa, Portugal
Attractive Job Offer

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Service Desk with over 1300 employees providing 24/7 IT services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

Role Description:

• Influence and improve the quality of knowledge articles
• Support training activities within the desk environment
• To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
• Deals with escalations from Service Desk Agents and takes ownership of more difficult problems
• Typically supports 1 customer/desk – could be internal and/or external customer
• To act as point of support in dispute or uncertainty over appropriate resolver group for an incident

We are looking for:

• Knowledge and experience in Active Directory (desirable)
• Knowledge and experience in Microsoft Office
• Knowledge and experience in Windows
• Fluency in English and German

We offer:

• The chance to work on rewarding, dynamic and multicultural environment
• Very competitive salary, bonuses and benefits package
• Employment contract directly with Fujitsu
• Training and internal career progression plan upon hiring
• Excellent facilities centrally located near a wide range of public transports

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